Privacy Policy

Update 25th January 2025

At Modus Electrical, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Billing Information: Payment details for services provided.
Service Details: Information related to the electrical services you have requested.
Technical Data: IP address, browser type, device information, and usage details when you visit our website.
Communication Records: Emails, phone calls, or any other correspondence with us.

2. How We Use Your Information

We use the collected information to:

Provide, manage, and improve our electrical services.
Process payments and manage invoices.
Communicate with you regarding appointments, inquiries, and updates.
Ensure compliance with safety and regulatory requirements.
Improve our website and user experience.
Send marketing and promotional communications (only with your consent).

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following circumstances:

Service Providers: Third-party vendors assisting in delivering our services (e.g., payment processors, IT support).
Legal Compliance: If required by law, court order, or to protect our rights and safety.
Business Transfers: In the event of a merger, sale, or business reorganization, your information may be transferred.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:

Understand how users interact with our website.
Improve website performance and functionality.
Deliver relevant advertisements (only with your consent).

You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them.

6. Your Rights & Choices

You have the right to:

Access, correct, or update your personal information.
Request deletion of your data (subject to legal and contractual obligations).
Opt out of marketing communications at any time.
Restrict or object to certain data processing activities.

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies before providing any personal information.

8. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised "Last Updated" date. Continued use of our services after updates signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Modus Electrical

Matt Hatton - 0411 782 523

Pat Hatton - 0402 030 857

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.